Elayne jewels truly believes in helping customers to the best of our abilities.

Therefore we have a cancellation & refund policy, under this policy:

Cancellation will be considered only if the request is made within 2-3 hours of placing the order. However the request may not be entertained if the orders have been communicated to the vendors / merchants and they have initiated the process of shipping.

At Elayne, we take the quality of our products and your satisfaction seriously. While we thoroughly inspect every item before shipping, if your order arrives damaged, please report it to us within 24 hours of delivery, along with clear photos of the item and packaging. Our customer service team will carefully review the case, confirm the issue on our end, and get back to you as soon as possible to arrange a replacement or a refund. We’re committed to making things right, because at Elayne, your trust means everything.

In case of any refunds issued by ELAYNE JEWELS PRIVATE LIMITED, It'll take 6-8 days to be processed at the end of customer.