• 1. Company Information

    Elayne Jewels Private Limited is a registered company under Indian law. We specialize in designing and selling handcrafted silver jewelry through our e-commerce platform.

  • 2. Use of the Website

    By using our website, you agree that:

    - You are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

    - You will use the site only for lawful purposes and not for any fraudulent or unauthorized activity.

    - You will not attempt to interfere with the functionality of the site or transmit any malware or harmful code.

  • 3. Product Information

    We strive to ensure all product descriptions, images, pricing, and availability are accurate. However:

    - Slight variations in color, polish, or texture may occur due to handcrafted nature and photography.

    - We reserve the right to modify or discontinue products without notice.

    - All measurements are approximate.

  • 4. Pricing and Payment

    - All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

    - We accept payments through secure third-party payment gateways (e.g., Razorpay, Paytm, etc.).

    - Elayne Jewels reserves the right to change pricing at any time without prior notice.

  • 5. Order Acceptance and Cancellation

    - Once an order is placed, you will receive an email confirmation. This does not confirm acceptance.

    - We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or other reasons.
    - Customers may cancel an order within 2 Hours of placement unless it has already been processed or shipped.

  • 6. Shipping Policy

    Orders are typically processed within 1–3 business days.

    - Shipping timelines vary based on location. Delays due to couriers, holidays, or unforeseen events are not our responsibility.

    - Customers will receive tracking details once the order is shipped.

    For full details, please refer to our [Shipping Policy].

  • 7. Returns and Refunds

    - Returns are accepted within 24 hours of delivery on items.

    - Products must be unused, in original packaging, and in saleable condition.

    - customized products are non-returnable due to personalization.

    - Damaged products must be reported within 24 hours of delivery with photographs.

    - Refunds will be processed within 5–7 business days upon approval.

  • 8. Intellectual Property

    All content on this site including product images, designs, text, graphics, and logos is the exclusive property of Elayne Jewels Private Limited and is protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

  • 9. Limitation of Liability

    Elayne Jewels shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to:

    - Loss of data

    - Loss of profit or revenue

    - Shipping delays

    - Third party service interruptions.

  • 10. Changes to These Terms

    We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes implies acceptance of the revised terms. Please review them periodically.